Terms and Conditions

C3 Psychology Services Ltd
Last updated: 11 February 2026

1. Introduction

These Terms and Conditions set out the basis on which psychological services are provided by
C3 Psychology Services Ltd. By arranging an appointment, you agree to the terms outlined below.

2. Professional Status

Services are provided by a HCPC-registered Clinical Psychologist working in accordance with
professional and ethical standards set by the Health and Care Professions Council (HCPC) and
the British Psychological Society (BPS).

3. Appointments

• Initial consultation calls are offered free of charge (15–20 minutes).
• Assessment and therapy sessions typically last 50-90 minutes.
• Appointments are confirmed once payment has been received.
• Sessions may be delivered online via secure video platform.

4. Fees

• Assessment and therapy sessions: £225 per 90-minute session for international clients; RM600 per 90-minute session for Malaysian-based clients.
• Professional liaison: £150 / RM400 per 50 minutes (pro rata).
• Psychological reports: £150 / RM400 per hour (pro rata).
• Supervision (individual): Price as per agreed.
• Supervision (group): Price as per agreed.

Fees reflect specialist training, clinical expertise, and professional responsibility involved in trauma-focused psychological work. My fees are structured to reflect local market rates for psychological services in Malaysia, while remaining aligned with international private-practice rates for clients based overseas. This allows me to keep therapy accessible to clients here in Kuala Lumpur, while ensuring the service remains sustainable for the specialist, evidence-based trauma work I offer internationally.

5. Payment

• Fees are payable in advance of each appointment.
• Payment is made via bank transfer unless otherwise agreed.
• Sessions are confirmed once payment has been received.

6. Cancellation Policy

• Appointments cancelled with less than 48 hours’ notice are charged in full.
• Missed appointments are charged in full.
• Cancellations must be made via email.

This policy supports continuity and effective therapeutic work.

7. Confidentiality

All sessions are confidential in accordance with professional standards. Confidentiality may
only be broken where there is a legal or ethical duty to act, including risk of serious harm
to yourself or others, safeguarding concerns, or legal requirements.

8. Clinical Responsibility

Trauma-focused therapy can involve discussing difficult experiences. Therapy is conducted
collaboratively and paced carefully, but participation involves engagement with emotionally
challenging material.

The psychologist reserves the right to end therapy if it is deemed clinically inappropriate
to continue, or where professional boundaries are not upheld.

9. Online Sessions

Online sessions are conducted via secure platforms. While reasonable steps are taken to
maintain confidentiality and security, clients are responsible for ensuring they access
sessions in a private and secure environment.

10. Insurance

If using private health insurance, you are responsible for confirming coverage and reimbursement
arrangements with your insurer. Fees are typically paid directly and reclaimed from the insurer.

11. Complaints

If you have concerns about the service provided, you are encouraged to raise these directly in
the first instance. If concerns cannot be resolved, you may contact the HCPC or relevant
professional body.

12. Changes to Terms

These Terms and Conditions may be updated periodically. The most recent version will always
be available on this website.

Contact
Email: info@psychologyservice.com